Why the Pre- Interview is Most Important for Training Design
After an enterprise -wide software launch, a firm with more than 5k employees identified a specific gap in key departments. The new application required basic computer file management and spreadsshet skills - a issue not identified in the project plan or technology update. Head consultant, Christine Mansfield oversaw a discovery session, interviewing key decision makers to identify training goals, measurements and objectives.
The next step was critical, the creation of the Training Assessment, formalizing the program details, including learning modalities, curriciulum priorities and other assessment details captured in the sesssion. Christine recommended consideration to design students' ability to see, hear and do, Consider these industry statistics:
After the client's review of the Training Assessment form, the next step targets the creation of the training outline. Identifying the prerequisities, this tool includes key measurements, description of course objective, description of each module, and channel deliveries for a Pilot Phase. The schedule and instructional design templates detail the multi-phased plan.
At the end of the planning phase, the Client moved forward with a successful two month pilot and followed by a successful roll-out to 500 employees. "Undoubtedly, I find the most critical step to a learning solution success starts with the first step, asking the right questions, listening, and executing," commented Christine.